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Chapter 37

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  37.800.  Automated telephone answering systems, caller to be given option of speaking to a live operator, when. — 1.  This section shall be known and may be cited as the "The Human Voice Contact Act".

  2.  A state agency that uses automated telephone answering equipment to answer incoming telephone calls shall, during normal business hours of the agency, provide the caller with the option of speaking to a live operator.  This section shall not apply to field offices, telephone lines dedicated as hotlines for emergency services, telephone lines dedicated to providing general information, and any system that is designed to permit an individual to conduct a complete transaction with the state agency over the telephone solely by pressing one or more touch-tone telephone keys in response to automated prompts.  As used in this section, "state agency" refers to each board, commission, department, officer or other administrative office or unit of the state other than the general assembly, the courts, the governor, or a political subdivision of the state, existing under the constitution or statute.

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(L. 2007 S.B. 308)


---- end of effective   28 Aug 2007 ----

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